Advances In Management

Indexed in SCOPUS, Chemical Abstracts Services, UGC, NAAS and Indian Citation Index etc.

Advances In Management

Vol. 1(5) August 2008

Optimal Choice of Voluntary Disclosure Quality for the Case of Unfavorable Information

Yan Meng and 2Berger Paul D.*

This paper develops a framework for the determination of the optimal amount of timely, detailed and clearly stated information that management should voluntarily disclose in the case of unfavorable information concerning the firm’s financial position and prospects. We refer to this as “disclosure quality.” We consider this problem using a quantitative, optimization approach. We examine the different costs and benefits involved in the decision, mathematically model them and derive an objective function to minimize the net cost. We then perform the optimization followed by sensitivity analysis to determine the consistency with expectations of how our optimal solution varies with changes in the different input parameters.

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Factors exploring the consumers attitude towards choosing a grocery store: An empirical study

Mohanty Sangeeta* and 2Panda Abhaya

In recent years, the super market industry has become increasingly competitive. This paper is an attempt to understand the relationship between the grocery shopping behavior, retail price format and the store choice. In the increasingly competitive retail environment, successful retailers will be those that employ truly integrated, enterprise-wide business intelligence solutions based on collaboration, unified information and common analytical applications. The purpose of this study was to examine consumers' attitude towards a supermarket centre Cuttack-Bhubaneswar cities in eastern India and to point out the differences of attitudes in two cities. Participants were chosen randomly at timed intervals in specific areas of the store. Of 100 customers approached, 60 agreed to participate in the survey but the data have been collected from 50 respondents only.

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Developing Emotional Intelligence for Efficient Management

Sharma Sunil Kumar* and 2Sharma Y.K.R.

Developing people skills really is at the heart of management. It is probably the most difficult area to train managers. Organizations need people with good interpersonal skills, the ability to communicate the organizations expectations, people who are good listeners and people who can use a flexible range of approaches in any given situation. Today organizations need managers who can create an environment, which is not 'risk averse', where people are prepared to take calculated risks to achieve improvements and not feel afraid to make mistakes. In the future we will need managers who can achieve results through motivating and encouraging others not by simply using the traditional autocratic style of leadership. This paper introduces the concept of emotional intelligence and a framework is developed to throw light on the nature and characteristics of emotional intelligence and to explore how one actually goes about developing emotional intelligence. This work is intended to provide guidelines on developing emotional intelligence. The Emotional Intelligence Inventory (ECI) was used for data collection and data was collected on a sample of 40 students. In present study Self Awareness, Social Awareness, Self-Management, and Social Skills are the core competencies, which are required to develop Emotional Intelligence.

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E-SERVQUAL Dimensions and Customer Satisfaction in Online Purchasing

Hossein Miladian

Customers have access to almost unlimited information about what they want to buy with variety of products available for them by the emergence of Internet and Web technology. Hence, it is not easy for break-and-mortar or online retailers to gain and sustain competitive advantages based only on cost strategy in retailing market. Identification and ranking of customers’ expectation of the online retailer service provide a frame reference for ranking customers’ preference of service quality. The main purpose of this study is to rank the online service quality dimensions through Iranian customers’ perspective in online shopping. Theoretically this study extends the knowledge body of service quality and customer satisfaction by enriching the Iranian’s preference in online retailing sector. This study tested five key service quality dimensions in online shopping. It is recommended that online retailers should focus on the main five key dimensions: Tangibles; Assurance; Reliability; Responsiveness; and Empathy, in order to achieve high level of service quality and customer satisfaction simultaneously.

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Motivation through Equity

*Saiganesh S. and Sreekumar Asha P.

Equal treatment plays a pivotal role in improving employee commitment in an organisation. The concept related to fair treatment of employees is named as organisational justice. Organisational Justice can be considered as an expansion of equity theory. According to the Equity theory, what is important to motivation is the way a worker perceives his or her outcome input ratio compared to that of another person. Fair treatment should be visible; the organization should see that the employees perceive the fair treatment. Justice can bring about positive consequences such as job satisfaction, motivation, commitment, citizenship behaviour, group cohesiveness and improves the level of commitment. Employees are rewarded for their performance; they should also be rewarded for their commitment and citizenship behaviour. Indulging in defiance, resistance to authority, avoidance or escape from assigned work, aggression and revenge are a few examples of anti-citizenship behaviour. Practices like equal opportunities, rewarding commitment rather only performance can increase level of commitment in employees in an organisation.

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A Diagnosis……..Human Capital

Brindha G.R.

Words cannot express how powerful the man is in his intelligence and yet this analysis is a testimony to the fact that how the man develops the life skills like problem solving, critical and creative thinking ,decision making ,effective communication, inter personal relationship, self awareness, empathy, cope with emotions and stress to achieve his goal. This title is an exploration of human mind leading to the experimentation of physiology presenting himself to the world of sociology. History of man kind has taken its birth from the concept of anthropology. Man is endowed with profound knowledge and multi-facet skills with which he gains his rich experience as a treasure and explores resources in all his walks. Mother is the best manager of the world. This analysis covers culture, hibernates, custom, creation, social control, life experience, blending with industrial activities.

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Empowerment - what does it mean?

Pillail Chandran G.

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A Case Study on Capital Goods Import through EPCG Scheme

Narasimhan M. V. and Singh Anu*

Export promotion capital goods (EPCG) scheme of Government of India allows import of capital goods at concessional duty. In return company should export some quantity of its production. Indian company Nippon Dendro Ispat Ltd. Imported capital goods from Taiwan. Taiwan Company supplied the machine which reached Mumbai without any damage. But from Mumbai to Pune transit, the machinery vehicle met an accident to cost to damage to machinery. The company could not use the machinery and could not fulfill the export order. Therefore company will have to increase export marketing to compensate the loss.

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Between the Cup and the Lip: Case of Evolve Creative Limited

Mukherji Shoma and 2 Sethi Anjanee*

A UK based strategic design agency was pursuing an opportunity with an Indian entertainment company. The brief was first to add freshness to the company’s logo. Once this was accomplished the client would discuss brand placement of their entire range of products and there would be several other design opportunities. The first two months of development went forward very successfully till the Managing Director of Evolve met the Head of the client company. Things started going wrong two weeks thereafter. The case objective is to investigate what went wrong in the communication process and assess what the company could have done differently to avoid breakdown in the communication and negotiation process. There are cross cultural connotations in respect of hierarchy and sequential order in interpersonal communication.

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