Vol. 1(5) August 2008
Optimal Choice of Voluntary Disclosure Quality for
the Case of Unfavorable Information
Yan Meng and 2Berger Paul D.*
This paper develops a framework for the determination
of the optimal amount of timely, detailed and clearly stated information that management
should voluntarily disclose in the case of unfavorable information concerning the
firm’s financial position and prospects. We refer to this as “disclosure quality.”
We consider this problem using a quantitative, optimization approach. We examine
the different costs and benefits involved in the decision, mathematically model
them and derive an objective function to minimize the net cost. We then perform
the optimization followed by sensitivity analysis to determine the consistency with
expectations of how our optimal solution varies with changes in the different input
parameters.
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Factors exploring the consumers attitude towards choosing
a grocery store: An empirical study
Mohanty Sangeeta* and 2Panda Abhaya
In recent years, the super market industry has become
increasingly competitive. This paper is an attempt to understand the relationship
between the grocery shopping behavior, retail price format and the store choice.
In the increasingly competitive retail environment, successful retailers will be
those that employ truly integrated, enterprise-wide business intelligence solutions
based on collaboration, unified information and common analytical applications.
The purpose of this study was to examine consumers' attitude towards a supermarket
centre Cuttack-Bhubaneswar cities in eastern India and to point out the differences
of attitudes in two cities. Participants were chosen randomly at timed intervals
in specific areas of the store. Of 100 customers approached, 60 agreed to participate
in the survey but the data have been collected from 50 respondents only.
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Developing Emotional Intelligence for Efficient Management
Sharma Sunil Kumar* and 2Sharma Y.K.R.
Developing people skills really is at the heart of management.
It is probably the most difficult area to train managers. Organizations need people
with good interpersonal skills, the ability to communicate the organizations expectations,
people who are good listeners and people who can use a flexible range of approaches
in any given situation. Today organizations need managers who can create an environment,
which is not 'risk averse', where people are prepared to take calculated risks to
achieve improvements and not feel afraid to make mistakes. In the future we will
need managers who can achieve results through motivating and encouraging others
not by simply using the traditional autocratic style of leadership. This paper introduces
the concept of emotional intelligence and a framework is developed to throw light
on the nature and characteristics of emotional intelligence and to explore how one
actually goes about developing emotional intelligence. This work is intended to
provide guidelines on developing emotional intelligence. The Emotional Intelligence
Inventory (ECI) was used for data collection and data was collected on a sample
of 40 students. In present study Self Awareness, Social Awareness, Self-Management,
and Social Skills are the core competencies, which are required to develop Emotional
Intelligence.
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E-SERVQUAL Dimensions and Customer Satisfaction in
Online Purchasing
Hossein Miladian
Customers have access to almost unlimited information
about what they want to buy with variety of products available for them by the emergence
of Internet and Web technology. Hence, it is not easy for break-and-mortar or online
retailers to gain and sustain competitive advantages based only on cost strategy
in retailing market. Identification and ranking of customers’ expectation of the
online retailer service provide a frame reference for ranking customers’ preference
of service quality. The main purpose of this study is to rank the online service
quality dimensions through Iranian customers’ perspective in online shopping. Theoretically
this study extends the knowledge body of service quality and customer satisfaction
by enriching the Iranian’s preference in online retailing sector. This study tested
five key service quality dimensions in online shopping. It is recommended that online
retailers should focus on the main five key dimensions: Tangibles; Assurance; Reliability;
Responsiveness; and Empathy, in order to achieve high level of service quality and
customer satisfaction simultaneously.
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Motivation through Equity
*Saiganesh S. and Sreekumar Asha P.
Equal treatment plays a pivotal role in improving employee
commitment in an organisation. The concept related to fair treatment of employees
is named as organisational justice. Organisational Justice can be considered as
an expansion of equity theory. According to the Equity theory, what is important
to motivation is the way a worker perceives his or her outcome input ratio compared
to that of another person. Fair treatment should be visible; the organization should
see that the employees perceive the fair treatment. Justice can bring about positive
consequences such as job satisfaction, motivation, commitment, citizenship behaviour,
group cohesiveness and improves the level of commitment. Employees are rewarded
for their performance; they should also be rewarded for their commitment and citizenship
behaviour. Indulging in defiance, resistance to authority, avoidance or escape from
assigned work, aggression and revenge are a few examples of anti-citizenship behaviour.
Practices like equal opportunities, rewarding commitment rather only performance
can increase level of commitment in employees in an organisation.
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A Diagnosis……..Human Capital
Brindha G.R.
Words cannot express how powerful the man is in his intelligence
and yet this analysis is a testimony to the fact that how the man develops the life
skills like problem solving, critical and creative thinking ,decision making ,effective
communication, inter personal relationship, self awareness, empathy, cope with emotions
and stress to achieve his goal. This title is an exploration of human mind leading
to the experimentation of physiology presenting himself to the world of sociology.
History of man kind has taken its birth from the concept of anthropology. Man is
endowed with profound knowledge and multi-facet skills with which he gains his rich
experience as a treasure and explores resources in all his walks. Mother is the
best manager of the world. This analysis covers culture, hibernates, custom, creation,
social control, life experience, blending with industrial activities.
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Empowerment - what does it mean?
Pillail Chandran G.
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A Case Study on Capital Goods Import through EPCG
Scheme
Narasimhan M. V. and Singh Anu*
Export promotion capital goods (EPCG) scheme of Government
of India allows import of capital goods at concessional duty. In return company
should export some quantity of its production. Indian company Nippon Dendro Ispat
Ltd. Imported capital goods from Taiwan. Taiwan Company supplied the machine which
reached Mumbai without any damage. But from Mumbai to Pune transit, the machinery
vehicle met an accident to cost to damage to machinery. The company could not use
the machinery and could not fulfill the export order. Therefore company will have
to increase export marketing to compensate the loss.
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Between the Cup and the Lip: Case of Evolve Creative
Limited
Mukherji Shoma and 2 Sethi Anjanee*
A UK based strategic design agency was pursuing an opportunity
with an Indian entertainment company. The brief was first to add freshness to the
company’s logo. Once this was accomplished the client would discuss brand placement
of their entire range of products and there would be several other design opportunities.
The first two months of development went forward very successfully till the Managing
Director of Evolve met the Head of the client company. Things started going wrong
two weeks thereafter. The case objective is to investigate what went wrong in the
communication process and assess what the company could have done differently to
avoid breakdown in the communication and negotiation process. There are cross cultural
connotations in respect of hierarchy and sequential order in interpersonal communication.
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