Advances In Management

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Advances In Management






Vol. 10(5) May 2017

Being More Productive

Gruppen Justin, Lamour Kaitlynn, Mishra Bharat and Mishra Jitendra

The purpose of this paper is to identify what and how to make employees more productive in the work place. Through the research of literature, the key elements (job satisfaction, inspirational leadership, a supportive environment, supportive guidance and goal-oriented approaches to work) which affect productivity the greatest were determined and discussed. Four case studies were further analyzed to exemplify the thesis statement and prove a connection between the found elements and productivity. This study concludes with five suggestions for organizations to increase their productivity based on the research and findings produced in the paper.

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An Empirical Analysis of Customer Perception and Satisfaction of Service Quality in Public and Private Sector with specific reference to Indore Region

Joshi Ashima

The study is expected to break down and assess the customer perception and satisfaction of service quality out in the open and private area. This is identified with a few different studies which demonstrate the relationship between customer satisfaction and costumer perception toward service quality. As we are probably aware that there are few studies which have demonstrated the connection between customer perception and satisfaction on service quality. In any business to customer (B2C) kind of environment, fulfilling a customer satisfaction is a definitive objective and target. As a rule, it can be a significant issue. It may be because of the way that associations at times do not generally understand of what really goes ahead in a customer's brain. In the study the perception of customer towards service quality was observed to be emphatically associated with customer satisfaction.

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