Advances In Management

Indexed in SCOPUS, Chemical Abstracts Services, UGC, NAAS and Indian Citation Index etc.

Advances In Management

Vol. 13(4) December 2020

Linking Knowledge Management and Organisational Change – Qualitative Research about the Effects on Employee Acceptance

Busse Ronald and Golze Markus

Page No: 1-18

In times of an ever faster changing and connected world, the pressure on companies in global competition is increasing and leads to the indispensability of unique selling points that require a potent knowledge base. Managing this knowledge as a company's most important resource is a major challenge. Consequently, the purpose of this study is to examine the implementation process of knowledge management systems and its impact on employee acceptance and performance. In accordance with the requirements of qualitative research methodology, 12 in-depth interviews were conducted with Generation Y employees from several German cross-industry companies and subsequently evaluated according to the criteria of qualitative content analysis.

The main finding is a high level of active employee acceptance concerning knowledge management systems which however are hindered by insufficient information from the management and a limited voice in the introduction process, resulting in a lack of understanding, disappointment, and demotivation among the workforce. Practicing managers can benefit from our recommendations, which involve rethinking information policies and informing employees earlier about new projects and adjustments in the company. They can achieve a higher level of employee satisfaction and better make use of their potential by increasing participation and co-determination.

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ABC Technology - Artificial Intelligence, Blockchain Technology, Cloud Technology for Banking Sector

Vijai C. and Nivetha P.

Page No: 19-24

Banking sectors plays a critical role in modern society and enables a range of applications from infrastructure to social media. In this study, we discuss the current status and future directions as three emerging key technologies (Artificial Intelligence, Block chain, Cloud computing) will influence future need of banking sectors. Artificial intelligence in machines will replace to increase human capabilities. AI is the intelligent machine and software used to communicate with human for the purpose. Block chain provides data privacy and security.

Cloud computing is a new technology. It allows client to access their personal files using internet access and using without any application. It enables sharing of resources to reduce execution cost and increase availability of service. Finally, we proposed a conceptual model to explore the influence of emerging paradigms and technologies on evolution of banking sectors.

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Impact of Accountability in Social Media on Customer Satisfaction in Online Retail Businesses of Bangladesh

Crowley Stella Scholastica, Chakrabarty Binayak, Al-Wahed Kazi Rahat, Hasan Md. Amit, Islam Tabassum and Dhar Bablu Kumar

Page No: 25-29

This study has delved into the real connection between customer satisfaction and the reliability or accountability of the online retail business on the platform of social media in the context of Bangladesh. Through a quantitative survey, the parameters of accountability and customers’ perception or opinions on such events have been analysed through the appropriate statistical tool.

The findings of the research show a positive correlation between the factors of accountability (existence of official page, responsive query system, fast delivery and review system) and the level of satisfaction perceived by the consumers. Because more interactions take place between consumers and businesses, the more connected and secured the customers feel. Gradually that drives the satisfaction level higher. In this diverse and fast-changing era, this study reveals the ultimate factor of gaining and retaining customers.

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Emerging elements and traits of a new hybrid organization model: the Certified Benefit Corporation: An exploratory analysis of the European context

Christian Corsi, Antonio Prencipe and Danilo Boffa

Page No: 30-39

The aim of the study is to provide an exploratory analysis of the emerging phenomenon of Certified Benefit Corporation (B-Corps): a hybrid organization model that stands as an element of development in the debate on social innovation and the impact of business activity on the environment, society and stakeholders in general.

After analysing from a theoretical point of view, the emerging elements and traits of this type of organization and the empirical analysis of a sample of 585 Certified B-Corp European companies show that this peculiar business exhibits greater involvement in activities designed to have positive externalities on the socio-economic community in which they are located and operate along with a significant interest in the emerging situation of their employees as well as for the physical environment in which their activities are involved. However, the results show a lower focus on customers and business-economic aspects closely related to the corporate governance.

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Heritage management, preservation and conservation in Alta- Pampanga city and municipalities

Salonga Edward Benrick D., Cruz Lowelly P. and Roque Ella M.

Page No: 40-49

In 1858, seven towns in Upper Pampanga were subjected to Commandancia Militar, these are: Capas, Concepcion, Bamban, Mabalacat, Magalang, Porac, Floridablanca, Victoria and Tarlac. These towns are called Alta- Pampanga. The creation of a Commandancia- Militar submits to the fact that a given place although already a prosperous settlement is not yet too pacified because of warlike tribes, mostly the negritos, and bandits or tulisanes still prevail in these areas. Historically, the mentioned towns are rich in heritage because they were the last settlements to be pacified by the Spanish government.

This study analyzed into the heritage management, preservation and conservation of Alta- Pampanga City and Municipalities by mapping their heritage interests, identifying the plans and programs of the city and municipal governments on heritage management, preservation and conservation, identifying the issues and problems experienced by the city and municipal governments on heritage management, preservation and conservation, and suggesting inputs based from plans, programs, issues and problems of the city and municipal government to improve heritage management, conservation and preservation.

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A Study about Influence of Social Media in Agriculture Marketing with reference to India

Kulkarni Aaditi

Page No: 50-65

Conventionally, agricultural information interchange has been controlled by newspapers, television, and magazines. Since the introduction of social media, communication is transforming into a new dynamics every day. Platforms like Facebook and WhatsApp have 346.2 million (Statista, 2020) and 400 million (Live mint, 2020), active users as of 2020. Communication has become more virtual than physical. People – young or adult – remain influenced by social media and it is a trend that is not going down very soon. Despite all the advantages, its exact use in rural areas of developing countries is still low due to infrastructural difficulties and psychological barriers. Skill and proficiency in using social media are lacking. The survey on the use of social media in agriculture marketing was conducted using a questionnaire; 103 respondents provided fascinating results.

WhatsApp was found to be the most popular social media platform used by participants. The principal source of information for the participants was determined to be in contact with farmers. A majority of participants admitted that infrastructure, lack of technical knowledge, and lack of understanding of working on social media are some of the challenges in adopting social media. Most of the participants also acknowledged that there is a need for training and creating awareness to popularize the practice of social media. Pandemic forged innovative opportunities for use of social media in agriculture marketing. Overall we can state that social media plays an influential role in agriculture marketing.

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