Vol. 13(4) December 2020
Linking Knowledge Management and Organisational Change
– Qualitative Research about the Effects on Employee Acceptance
Busse Ronald and Golze Markus
Page No: 1-18
In times of an ever faster changing and connected world,
the pressure on companies in global competition is increasing and leads to the indispensability
of unique selling points that require a potent knowledge base. Managing this knowledge
as a company's most important resource is a major challenge. Consequently, the purpose
of this study is to examine the implementation process of knowledge management systems
and its impact on employee acceptance and performance. In accordance with the requirements
of qualitative research methodology, 12 in-depth interviews were conducted with
Generation Y employees from several German cross-industry companies and subsequently
evaluated according to the criteria of qualitative content analysis.
The main finding is a high level of active employee acceptance concerning knowledge
management systems which however are hindered by insufficient information from the
management and a limited voice in the introduction process, resulting in a lack
of understanding, disappointment, and demotivation among the workforce. Practicing
managers can benefit from our recommendations, which involve rethinking information
policies and informing employees earlier about new projects and adjustments in the
company. They can achieve a higher level of employee satisfaction and better make
use of their potential by increasing participation and co-determination.
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ABC Technology - Artificial Intelligence, Blockchain
Technology, Cloud Technology for Banking Sector
Vijai C. and Nivetha P.
Page No: 19-24
Banking sectors plays a critical role in modern society
and enables a range of applications from infrastructure to social media. In this
study, we discuss the current status and future directions as three emerging key
technologies (Artificial Intelligence, Block chain, Cloud computing) will influence
future need of banking sectors. Artificial intelligence in machines will replace
to increase human capabilities. AI is the intelligent machine and software used
to communicate with human for the purpose. Block chain provides data privacy and
security.
Cloud computing is a new technology. It allows client to access their personal files
using internet access and using without any application. It enables sharing of resources
to reduce execution cost and increase availability of service. Finally, we proposed
a conceptual model to explore the influence of emerging paradigms and technologies
on evolution of banking sectors.
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Impact of Accountability in Social Media on Customer
Satisfaction in Online Retail Businesses of Bangladesh
Crowley Stella Scholastica, Chakrabarty Binayak, Al-Wahed Kazi Rahat, Hasan Md.
Amit, Islam Tabassum and Dhar Bablu Kumar
Page No: 25-29
This study has delved into the real connection between
customer satisfaction and the reliability or accountability of the online retail
business on the platform of social media in the context of Bangladesh. Through a
quantitative survey, the parameters of accountability and customers’ perception
or opinions on such events have been analysed through the appropriate statistical
tool.
The findings of the research show a positive correlation between the factors of
accountability (existence of official page, responsive query system, fast delivery
and review system) and the level of satisfaction perceived by the consumers. Because
more interactions take place between consumers and businesses, the more connected
and secured the customers feel. Gradually that drives the satisfaction level higher.
In this diverse and fast-changing era, this study reveals the ultimate factor of
gaining and retaining customers.
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Emerging elements and traits of a new hybrid organization
model: the Certified Benefit Corporation: An exploratory analysis of the European
context
Christian Corsi, Antonio Prencipe and Danilo Boffa
Page No: 30-39
The aim of the study is to provide an exploratory analysis
of the emerging phenomenon of Certified Benefit Corporation (B-Corps): a hybrid
organization model that stands as an element of development in the debate on social
innovation and the impact of business activity on the environment, society and stakeholders
in general.
After analysing from a theoretical point of view, the emerging elements and traits
of this type of organization and the empirical analysis of a sample of 585 Certified
B-Corp European companies show that this peculiar business exhibits greater involvement
in activities designed to have positive externalities on the socio-economic community
in which they are located and operate along with a significant interest in the emerging
situation of their employees as well as for the physical environment in which their
activities are involved. However, the results show a lower focus on customers and
business-economic aspects closely related to the corporate governance.
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Heritage management, preservation and conservation
in Alta- Pampanga city and municipalities
Salonga Edward Benrick D., Cruz Lowelly P. and Roque Ella M.
Page No: 40-49
In 1858, seven towns in Upper Pampanga were subjected
to Commandancia Militar, these are: Capas, Concepcion, Bamban, Mabalacat, Magalang,
Porac, Floridablanca, Victoria and Tarlac. These towns are called Alta- Pampanga.
The creation of a Commandancia- Militar submits to the fact that a given place although
already a prosperous settlement is not yet too pacified because of warlike tribes,
mostly the negritos, and bandits or tulisanes still prevail in these areas. Historically,
the mentioned towns are rich in heritage because they were the last settlements
to be pacified by the Spanish government.
This study analyzed into the heritage management, preservation and conservation
of Alta- Pampanga City and Municipalities by mapping their heritage interests, identifying
the plans and programs of the city and municipal governments on heritage management,
preservation and conservation, identifying the issues and problems experienced by
the city and municipal governments on heritage management, preservation and conservation,
and suggesting inputs based from plans, programs, issues and problems of the city
and municipal government to improve heritage management, conservation and preservation.
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A Study about Influence of Social Media in Agriculture
Marketing with reference to India
Kulkarni Aaditi
Page No: 50-65
Conventionally, agricultural information interchange
has been controlled by newspapers, television, and magazines. Since the introduction
of social media, communication is transforming into a new dynamics every day. Platforms
like Facebook and WhatsApp have 346.2 million (Statista, 2020) and 400 million (Live
mint, 2020), active users as of 2020. Communication has become more virtual than
physical. People – young or adult – remain influenced by social media and it is
a trend that is not going down very soon. Despite all the advantages, its exact
use in rural areas of developing countries is still low due to infrastructural difficulties
and psychological barriers. Skill and proficiency in using social media are lacking.
The survey on the use of social media in agriculture marketing was conducted using
a questionnaire; 103 respondents provided fascinating results.
WhatsApp was found to be the most popular social media platform used by participants.
The principal source of information for the participants was determined to be in
contact with farmers. A majority of participants admitted that infrastructure, lack
of technical knowledge, and lack of understanding of working on social media are
some of the challenges in adopting social media. Most of the participants also acknowledged
that there is a need for training and creating awareness to popularize the practice
of social media. Pandemic forged innovative opportunities for use of social media
in agriculture marketing. Overall we can state that social media plays an influential
role in agriculture marketing.
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