E-government and
Participation: Public Engagement in Italian Government Websites
Di Bonaventura Jacopo, Prencipe Antonio and Boffa Danilo
Advances In Management;
Vol. 16(1); 1-10;
doi: https://doi.org/10.25303/1601aim01010; (2023)
Abstract
Communication skills between institutions and their citizens have assumed, in recent
years, a vital importance within the decision-making processes. The study aims to
investigate the interactional communication relationship between the public body
and Italian citizens. In particular, the research focuses on the impact of the quality
of IT services on encouraging citizens to use and participate in them.
The theoretical framework deployed in the research is based on the managerial component
of the Technology Acceptance Model (TAM), an application branch of the reasoned
action theory. The study adopts an empirical method based on web content analysis,
conducted on the institutional sites of the Italian provinces, in order to assess
the quality of the e-government services provided.
