Advances In Management

Indexed in SCOPUS, Chemical Abstracts Services, UGC, NAAS and Indian Citation Index etc.

Advances In Management

Vol. 3(11) November 2010

Competing Human Interest: The Key Domain for an Effective Corporate Governance

Kumar Brajesh

Corporate governance is the latest addition to the ongoing search for excellence in the management of contemporary rising expectations of the middle class and the participants in the corporate affairs both as an insider as well as the stake holders. Corporate governance in its common parlance is about how to rule a corporate body in general whereas the governance defines the act of ruling the subjects within well defined procedures, organization, principle and various instruments of policy suitable for the purpose. Though the subject itself has taken prominence very recently but the roots of the concept are moderately old in the common enquiries of academia and the business fraternity as a subject. It is for the same reason it is both interesting and useful as well to go deeper into the subject matter and deal with the philosophy and nature of the subject in the present context. In the present paper, the imperatives and challenges to the corporate governance in the light of Stylized Fact of Social Behaviors (SFSB) have been studied. This is a neglected angle in the spectrum of studies in corporate governance at its core.

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Diffusion of Internet Banking in India: An Empirical Study

Karthikeyan S. and Clement Sudhahar

There are many models to predict factors that influence the adoption of a technology. Among them this study uses the Technology Acceptance Model (TAM). The TAM provides a precise set of antecedents that can explain the intention to adopt internet banking, the technology in this study. According to the Technology Acceptance Model (TAM), perceived ease of use and perceived usefulness constructs are believed to be fundamental in determining the acceptance and usage of various IT. However, these may not fully explain the user’s behavior towards a newly emerging IT such as internet banking. This study proposed to extend the Technology Acceptance Model (TAM) by incorporating ‘Consumer trust on internet banking’ as a new factor that reflects the user’s security and privacy concerns in the acceptance of internet banking and its influence on an individual’s intention to adopt internet banking. Based on a sample of 655 bank customers, the results strongly support the extended TAM in predicting the intention of users to adopt internet banking. It also demonstrates the significant of ‘Awareness’ and ‘Computer Self-efficacy’ on usage intentions through perceived ease of use, perceived usefulness and perceived security.

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Educational Leaders: A Paradigm Change Masters

Vetrivel S.C.

Over the past ten years the Indian education system and educational institutions have experienced change at an extraordinary rate. The pace of change has had an impact on the organization and its people; they are growing tired of change and showing signs of cynicism and burnout commonly associated with “change fatigue”. Nevertheless, requirements of the current environment dictate that educational institutions must continue to implement change. The leadership of educational system has recognized this new reality and it has developed a vision and strategy aimed at organizational and system renewal. This study argues that having a strategy alone is not enough. It seeks to demonstrate that educational institutions must become an adaptive organization with a leadership whose primary role is to lead and control change. A fundamental tenet for successfully implementing the strategy and its integral objectives is gaining and maintaining control of the change agenda within the educational institution. In addition, educational leadership needs to build an adaptive organization – an organization that will be more receptive to change. These two steps are essential to continued progress towards the objectives of the strategy. Educational leadership must play a key role in leading change within the educational institution.

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Re-examining the State Finances of India

Vadra Ratna

Fiscal management has been high among the reform priorities of the government at centre and state levels. In the recent years state government are facing challenging of fiscal management in the face of rising deficits, rising interest burden, increase distortions in the pattern of expenditure and very slow growing tax and non tax revenue. This paper focuses on trends of revenue, expenditures and deficits of States during the period 1991-92 to 2009-10 and need for fiscal reforms efforts which have to be taken by states government for development. Although, various reform initiatives have been taken to improve the tax performance, the initiatives are highly insignificant in case of non-tax revenue. The performance of non-tax revenue can significantly be improved through effective and efficient policy measures which may help the country to cope with the fiscal imbalance in resource mobilization.

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Issues of Occupational Stress: A Study on the Call Center Employees of Kolkata

Bose Indranil

The objective of the study is to find out the stress and mental health among call center employees. For the purpose of the study a total number of 100 employees have been selected from two different processes i.e. Domestic (N=50) and International (N=50) of a call center of Kolkata. The sample has included both male and female employees in equal number. Two scales namely Life Stress Scale and Mental Health Inventory were administered to all the subjects. Scores obtained have been further analyzed with the help of appropriate statistical tools like ANOVA and t-test. Results revealed that significant difference in stress and mental health were observed with respect to both genders from domestic call center. Male employees from both the call centers differed significantly on stress scores.

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A Study of Customer Relationship Management in Banks with Special Reference to Bank of India, Hyderabad

Padmaja R.

Today’s customers buying decisions are not based simply on the quality of the product but with the relationship they have with the company. Banking industry has gone through many changes, privatization to nationalization and back to privatization with the international players on the one hand and on the other hand accepting deposits and giving advances to expanding services to wide variety of products. It is the responsibility of the organizations to provide what they need so that they can do their job properly. In today’s world, we do business with individuals or groups with whom we may never meet and hence much less known in person to person sense. Customer Relationship Management is about creating the feel of comfort in this high tech environment. This paper focuses the role of Customer Relationship Management in banking sector and the need for Customer Relationship Management to increase customer value and Customer Relationship Management in Banks with special reference to Bank of India, Hyderabad

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An Evaluation of HRD Climate in Sugar Cooperative of Goa State

Patil Sunil Subhash

Modern analysis emphasizes that human beings are no “commodities” or “resources” but are creative and social beings in a productive enterprise. The 2000 revision of ISO 9001 in contrast requires identifying the processes, their sequence and interaction and to define and communicate responsibilities and authorities. In general, heavily unionized nations such as France and Germany have adopted and encouraged such job descriptions especially within trade unions. The International Labour Organization also in 2001 decided revisits and revise its recommendations on Human Resources Development. One view of these trends is that a strong social consensus on political economy and a good social welfare system facilitates labor mobility and tends to make the entire economy more productive, as labour can develop skills and experience in various ways and move from one enterprise to another with little controversy or difficulty in adapting. Another view is that governments should become more aware of their national role in facilitating human resources develop-ment across all sectors.

HRD basic assumption is that people are organizations most important and valuable resources and those they need to be developed in terms of their knowledge, skill and attitude for achieving their personal as well as organizational goals. It further assumes that only dynamic people can build dynamic organizations, only competent ad motivated people make an organization achieve its goals.

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Bonus Share Announcements and Market Efficiency: A Study of BSE Listed Companies

Kaur Karamjeet and Singh Balwinder

This paper analyses the market reaction to the bonus share announcements of companies listed on BSE for the year 2005-2009. The results reveal that market reacts positively to these announcements. Positive reaction starts even before the announcements. About 77% events generate positive results on the day of announcement. Further post-announcement returns are tested for the presence of semi-strong form of efficiency in Indian stock markets. While size-wise results are discriminative, year wise results largely supports the notion of market being efficient in capitalizing the new information.

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Training Need Assessment: A Critical Study

Dahiya Sunita and Jha Ajeya

A Needs Assessment is a systematic exploration of the way things are and the way they should be. These "things" are usually associated with organizational and/or individual performance. A needs assessment should be designed to identify and prioritize needs, while a need analysis should break and identified need into its component parts and determine solution requirement According to Kaufman33, “we should select our means based on the ends we wish to achieve”.

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Efficacy of Knowledge Management Systems within Organizations of Udaipur Region

Mathur Meera and Gorach Rahila

The paper attempts to gauge the efficacy of Knowledge Management System (KMS) in the organizations situated in the geographical region of Udaipur. Efficacy, as defined for this study, is the perceived value of KMS as felt by the respondents in their day to day work. It is found that an overwhelming majority of organizations report their KMS imple-mentation to be highly useful and successful. The practical implementation of this study is to motivate other organizations that have not yet implemented a KMS to seriously consider making a switch.

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