Advances In Management

Indexed in SCOPUS, Chemical Abstracts Services, UGC, NAAS and Indian Citation Index etc.

Advances In Management

Vol. 7(8) August 2014

Public Employee Union Challenges

Crampton Suzanne M.* and Hodge John W.


Public unions are struggling today in the U.S. as they face financial problems, various state right-to-work laws, a general decline in the public’s support of unions and challenges in communicating and evaluating the short- and long-term impact of their performance. This paper will examine these challenges along with the composition of public unions today. Strategies will also be identified that public unions can develop to more effectively manage the challenges they face.


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Emerging Issues and Outcomes of Behavior based Safety (BBS) Implementation

Kaila Harbans Lal

Unsafe or at-risk behaviours of employees are the root cause of almost all accidents and fatalities in organizations. BBS is a process of chaining people in safety behaviours. This article is a case of a large gas company in India on various processes and emerging outcomes of behavior based safety (BBS) implementation. A set of issues and apprehensions faced by the Lead Trainers/Observers as well as emerging outcomes of BBS implementation are reflected. Recommendations are made for consolidating BBS implementation. This study is intended to be useful for companies interested in implementing BBS as a significant step towards managing zero occupational injuries and accidents

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Perspicuity of customers towards self-technology based service encounters of a Public Sector Bank

Nalini R.1*, Amudha R.2*, Sujatha V.1 and Radha R.1


Technology has opened a new gate for the banks to introduce uniqueness in delivery systems. Banking is a personalised service-oriented sector where it anticipates, identifies, reciprocates and satisfies the needs of the customers effectively and profitably. The banks are in a position to cope with the development of technology blended with their service. To attain the uniqueness in delivering service to the customers, the banks have to satisfy the customers before, during and after delivering the service. Thus the service environment plays a very important role in attaining the customer satisfaction. The service environment may be remote, phone and face to face encounters. The phone and face to face encounters have a personal touch of the employees with the customers. The remote encounters namely, ATM, internet banking and mobile banking are grouped under self-service technologies. The study is aimed to know the customers’ perception towards the technology based encounters of SBI.


Random sampling method is adopted for the collection of data from the respondents. The data collected were analyzed by using rank correlation with the help of SPSS package. The Cronbach alpha, a measure of internal consistency obtained is 0.925 which is considered to be excellent. The study reveals that employed people are attracted by 12 hours banking, ATMs, online banking services, core-banking services, insurance coverage and the like. This study with technology based services can be extended to all the service sectors namely, insurance, telecommunication, electricity, tourism, hospitality.


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Supply Chain Management in Construction Industry

Gohari Ali

The success of a civil project is evaluated through parameters of quality, cost and time. Construction companies use modern tools and technologies in order to improve the mentioned parameters in their supply chain. The paper aims at studying the role of supply chain management on construction industry. This is a descriptive analytic research and the data has been gathered using library methods. The obtained results revealed that supply chain management is crucial in different stages of construction industry including providing materials and tools as well as designing, supervising and execution stages. Supply chain and its applications can be remarkably effective in each quality stage in order to reduce the time and expenses.


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In search of the Greener Attitude: A perceptual study on Eco-friendly Products

Kumar Brajesh and Pegu Priyanka

The aim of this paper is to derive empirically the consumers’ attitude towards green in general and green products in particular through their level of awareness and consciousness towards environmental degradation and also through their level of awareness and consciousness towards green products. The study assumes the characteristics of both exploratory and descriptive research. The study was based essentially on the primary data captured through a specially designed questionnaire. In order to know the participants’ attitude towards green in general and green products in particular two projective technique sessions i.e., Word Association and Sentence Completion test were conducted on the participants.


The findings of the study indicate that most of the participants have got moral values, commitments and responsibilities toward the environment. The overwhelming majority of the participants have sufficient knowledge on the adverse effects of the selected aspects of environmental degradation. The participants possess an overall consistent positive attitude towards green in general and green products in particular. Green business must be the new scope for the marketers and they must target this segment of consumers.


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Emotional Regulation Strategies to influence Task and Contextual Performance in Health Care

Jun-Yen Wu, Chin-Yi Chen and Chun-I Li

Traditionally, emotions are regarded as disruptive rather than constructive in organizational management. This study demonstrated that employee emotional regulation highly contributes to health care performance and well-being. Valid samples of 157 health care personnel including nurses from 15 different hospitals and 107 managers from a variety of work settings were collected. This study identified six emotional regulation strategies by Parkinson and Totterdell43. These are (1) problem solving, (2) relaxation, (3) seeking social support, (4) happiness orientation, (5) attentional reallocation—distraction/ keeping busy and (6) avoidance.


Emotional regulation strategies were found to mediate between emotional intelligence and two types of performance.—the “task” and “contextual” performance. The mediating explanatory power for task performance is 24% and 28% for contextual performance. It is important for hospital training management and nursing practitioners to recognize the importance of various emotion regulation strategies and to differentiate their impact on health care performance.


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How Stock Market Innovations and Deregulations affect Economy’s Business Environment?

Juan TaoIn fact, for an individual stock that has highly positive upside beta, the return of the stock must be high because when the market is going up, the return of the stock also increases. Then investors would not require risk premium for bearing upside “risk” as the payoff is already high. Instead, they may accept a discount instead of premium for the upside deviation.


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The Role of Information Technology and Insurance Penetration

Hebbar C. K., Shenoy Sandeep S., Rao Guru Prasad and Rao Abhishek

The developments in IT are the working wonders in all the fields of activity. It has become possible to send and receive information almost instantaneously. If circulars do not reach the agents on time or doubts are not cleared quickly, or the agent does not have details of the new plans announced in the press, the agent may face awkward situation with the prospects.


Insurance companies face problems which can be totally ducked with the use of technology. The insurers who were conventional have been quick to adapt latest developments in the field of IT. The IT has constantly played a very imperative role in the operations of every insurance company. The fact is that of all the business establishments in the facility sector, of the life insurance companies were the first to adopt Computerization as an incontrovertible part of their operation all over the world.


With the entrance of private insurance players, the competition has become more powerful and an important role is being played by the insurance sector. The use of information technology is not new to the insurance sector, yet we may find constricted computerization regarding the use of information technology in various departments of the insurance companies including the major players from past several years. The most evident departments are accounting, legal issue and servicing, claim processing, sales management etc.


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