Advances In Management

Indexed in SCOPUS, Chemical Abstracts Services, UGC, NAAS and Indian Citation Index etc.

Advances In Management

Vol. 7(7) July 2014

Sustainable Development as Challenge for a Paradigm Shift

Edgars Kasalis and Maiga Kasale

The main purpose of the research is to declare a sustainable development as a guiding vision for the present and next generations. Discussed issues are connected with shifts from the leading conventional paradigm to sustainable development paradigm. Paper deals with the design and creating approaches of national sustainable development strategies and their variety. Taking into account current economic and social situation in Latvia, the national sustainable development strategy “Latvija 2030” is analyzed. Paradigm shifts in form of developing sustainable industry, sustainable consumption and sustainable governance in practise show different side effects and are under active discussions. Other research issues are connected with consequences of social responsibility and improving living standards of society.

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Indian Indirect Tax Systems’ Reforms and Goods and Services Tax

Anushuya and Narwal Karam Pal

Indian Indirect Tax system has been reformed several times since its evolution. Having emphasis on better government revenue collection, India has introduced various taxes on goods and services such as MODVAT, CENVAT, Service tax and State VAT etc. This paper examines past and current Indirect tax system with the objective of finding some ground for the implementation of proposed GST (Goods and Services Tax) using secondary data sources and find drawbacks of current indirect taxes, Positive international experience and unique features of GST lead the policymakers in knocking the door of revolutionary Indirect taxation reform.

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Stress amidst personnel in ITES sector

Amudha R. and Badrinath V.

Stress is becoming the biggest challenge for any organisation, as the stress leads to absenteeism, lower productivity, low morale among the employees, higher accident rate and high employee turnover. It has become inevitable that organizations periodically review the stress level among their employees and take up appropriate stress management exercise for its employees. If the employees are not able to balance their work-life, they are exposed to work tensions which ultimately result in stress. This will also result in the social and family problems, physical ailments and change the life style of the people. The primary objective of the study is to know impact of socio-economic factors on the level of stress among the employees of the iTECH PEOPLE, Chennai. Random sampling method is used to collect primary data. The data collected has been analyzed with the help of SPSS package by using ANOVA single factor. Employees feel that the time limits given to them for completing the work, family problems, inadequate financial compensation, psychological problem, heavy work load and lack of team work are the major reasons for their stress at workplace. When the employees feel stress in the job, they need improved working environment, convenient working hours, counseling for their family problems, yoga and meditation classes and congenial relationships among employees in the working place.

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A Study of Customer Preferences and Experience parameters affecting Customer Loyalty with respect to Indian DTH Industry

Joshi Sujata, Bhatia Sanjay and Jain Swati

The Indian Direct To Home Industry is onto a remarkable growth with subscriber base predicted to increase from 2.3 crore in 2010 to 8.3 crore by 2020 making it the world’s number one DTH industry. This growth has been characterized by increased competition and increasing expectations of the consumer. Today every service sector company looks to differentiate itself from others. To achieve this, the study of customers has become an increasingly demanding and challenging forefront as it helps organizations to provide customer satisfaction, achieve customer retention and customer loyalty. With the tremendously increasing consumer awareness, demand and expectations, this study was conducted, aiming to know and meticulously measure the customer preferences and experience parameters which affect customer loyalty for DTH customers in India. A qualitative study was conducted on a sample size of 500 DTH consumers. This research will empower DTH players to design a strategy to serve the customers in a better way and to add to their share of wallet tremendously which in a way will ensure a win-win situation.

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HRD Climate in Healthcare Industry – An Empirical Study in two Corporate Hospitals

Rama Devi V. and Bhaskar Naga

The present study aims to explore HRD climate prevailing in healthcare industry. Two corporate hospitals are chosen for the purpose of the study and the sample size is 80 comprising doctors and nurses. The results revealed that HRD climate as perceived by the employees in two corporate hospitals is reasonably good. And there is no significant difference between HRD climate prevailing in both the hospitals. This shows that both the corporate hospitals compete with one another and HRD climate which is one of the sources for gaining competitive edge is given importance by both the hospitals.

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Employee Engagement Practices in Southern Railways (Madurai) - A strategic approach

Alamelu R., Badrinath V. and Birundha A.

Employee engagement is showing commitment, involvement with enthusiasm at workplace by the employees towards the reach of organisational goals. Dernovsek2 links employee engagement to a positive emotional affection and commitment of employee at workplace. The organization must provide a multi way communication to develop the commitment on the part of employees. Employee engagement is a broader concept that depicts the whole spectrum of human resource management. The organisation must concentrate on all aspects of it towards engaging employees. The term employee engagement is coined including the important aspects of commitment, job satisfaction. The organizational citizenship behaviour is linked with employee engagement. Employee engagement is indicator of organisation performance, employee loyalty, their inclination towards the growth and beyond that their sense of devotion to duty. Indian railways is owned and operated by the Government of India through the Ministry of Railways. It is one of the world’s largest railway networks consisting of 115000km over a route of 65000km in 7500 stations. It is world’s 9th largest commercial employer by number of employees with over 1.6 million employees. There are 17 zones controlled by general manager who reports directly to the railway board. Southern Railway is one of the 17 zones of Indian Railway’s. It is having headquarters in Chennai and has 6 divisions. It is one of the employee centric central government organizations. The employees are psychologically fond of their concern and inspiringly occupied with their job with energetic enthusiasm for the growth of their organisation. The present study focuses on employee engagement practices in Southern Railway employees of Madurai division.

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Age and Emotional intelligence of healthcare leaders: A study

Sengupta Arunima and Jha Ajeya

Healthcare leaders are being challenged to change, adapt with age and improve their approach to lead effectively. As a result, many healthcare leaders are not prepared for the current leadership demands of their roles. The use of emotional intelligence (EI) has also been linked to positive results in healthcare settings. As many researchers say that older adults experienced less negative affect than younger adults in work environment, their years of experience helped them to control their emotions. Older adults were able to maintain positive moods for longer and negative moods were terminated more quickly than for younger adults. In this study, which is empirical and descriptive in nature, we review evidence suggesting changes in emotional experience across the adult lifespan and then present the relationship of emotional intelligence as measured by the Schuttes Emotional Intelligence Test (SSEIT) and the Multifactor leadership questionnaire (MLQ) and its effect on age. Results are then presented from three cross-sectional samples of adults: doctor, nurses and paramedicals samples working in minimum 200 bed hospitals.

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